Returns & FAQ

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Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

For fastest resolution, please include a photograph demonstrating the quality issue of the damaged item, along with your order number. The most optimal pictures, on a flat surface, with the error clearly displayed. 

Please email us with these details at ocddecks@gmail.com 

Please note that donations and tips are non-refundable. Once you have completed your checkout for donation or tips, we cannot cancel or refund it. 

All products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. 

Once your order has gone to production, you may be eligible for replacements/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.